This Refund & Returns Policy governs the use of services provided by Scraphill. By booking a scrap pickup or using our services, you agree to this policy.
1. Nature of Service (No Physical Returns)
Scraphill provides scrap collection and recycling services. Since scrap materials are collected, weighed, and processed immediately, physical returns of scrap are not possible once pickup is completed.
2. Refund Eligibility
Refunds may be applicable only under the following circumstances:
- Duplicate payment made by the user
- Failed or incomplete pickup where payment was already made
- Service cancellation by Scraphill after payment
- Incorrect amount charged due to technical error
Refunds are not applicable for:
- Change of mind after successful pickup
- Price dissatisfaction after weight/quality assessment at pickup
- Scrap rejected due to prohibited, hazardous, or illegal materials
- Incorrect scrap details provided by the user
3. Cancellation Policy
- Users may cancel a scheduled pickup before dispatch of the pickup agent without any charge.
- Cancellations after dispatch may attract a service or visit charge, as applicable.
- Repeated last-minute cancellations may result in account restriction.
4. Payment Disputes
If you believe there is an error in payment or weight calculation:
- Raise a complaint within 24 hours of pickup completion
- Provide booking ID, pickup date, and relevant details
- Complaints raised after this period may not be entertained
Scraphill’s assessment based on verified weight and material inspection shall be final.
5. Refund Process
- Approved refunds will be processed to the original payment method (UPI/bank account).
- Refunds are initiated within 5–7 working days from approval.
- Bank or payment gateway delays are beyond Scraphill’s control.
6. No Cash Refunds
Refunds are not made in cash under any circumstances. All refunds are processed digitally as per applicable regulations.
7. Service Failure
If a pickup is not completed due to:
- Unavailability of pickup agent
- Technical or operational issues
- Location being non-serviceable
Any advance payment, if collected, will be fully refunded.
8. Policy Updates
Scraphill reserves the right to modify or update this Refund & Returns Policy at any time. Changes will be effective immediately upon posting on the website.
9. Governing Law
This policy shall be governed by and interpreted in accordance with the laws of India, and disputes shall be subject to Indian jurisdiction.
10. Contact Us
For refund or cancellation queries, contact us via:
- Website: scraphill.com
- Email : contact@scraphill.com